photo credit: billjacobus1
When cable companies try to become phone companies, they don’t always get it right…
Charter Communications announced late Monday what many of its customers already had figured out: Some of its Internet-based telephone lines in mid-Michigan have not been able to receive incoming calls from local and long-distance callers.
Over the past week, many concerned Charter customers have been told by customer service representatives that the problem has not been identified and they do not know when it will be fixed.
Full story here:
Phone service lacking for many Charter customers – The Morning Sun
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cnut4l said
The problem lies within Charter’s choice to go with a third-party company to hand off their calls to the RBOCs. When Charter transitioned away from that provider, this happened. Where does the fault lie? Maybe the third-party company should have caught it, maybe Charter should have caught it. Maybe both companies should have caught it. At least what Mr. Ransberger says is true, and Charter is diligently working to fix it.